Scenario: Tape drive went offline when the job runs. Job status is ‘Queue’ on the job monitor window. When open the job log, the status shows ‘Server Paused’

Resolution: Go to removable storage service and disable it.

Go to devices-> select the device -> disable it , then delete it.

Shut down server. Shut down tape loader. Bring up Tape loader. Bring up server. All have to be done in sequence.

This works for me. I have two similar set up and one is working fine but another one have issue. I still don’t have idea of what it is.

There is another solution it may help if this doesn’t work. Just go to devices-> paused the server name-> then unpaused it.

It works.This is known issue of symantec backup exec but no fix can be found as I know of.